Public Services
Public services are crucial for society, providing essential support and resources. However, IT in public services often falls short of expectations, causing inefficiencies and delays. Government agencies and institutions face outdated systems that hinder seamless communication and slow down processes. Inefficiencies, errors, and delays result from inefficiencies, errors, and delays, eroded public trust in the government’s ability to effectively meet citizens’ needs. Addressing this pressing issue is essential for a transformative public service delivery era.